In the course of our dealings with you, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, your email address or your telephone number.
We are committed to protecting your privacy. We will use your personal information in accordance with all applicable laws and regulations that relate to data protection and privacy. Our rights in relation to the personal information that we hold, including your rights to change, delete and see your information.
We may share your personal information with other organisations that may receive and process your personal information as a controller in their own right.
We collect the following types of personal information:
(a) Information we collect when you register with us
When you register with us, we may ask you for a number of pieces of information including:
your postal/delivery address;
your email address;
your telephone number;
a password – please keep this safe;
whether you would like to receive information from us via email, SMS text, post or telephone;
Information that you provide by filling in forms, including those on our Digital Services. This includes information provided by you at the time of becoming a registered user of our Website or a member of a scheme we operate or if you enter any competition or promotion sponsored by us. This information could include your name, date of birth, address, contact details, information about your home and information about your DIY and home improvement capabilities and intentions; and
information concerning your marketing preferences.
(b) Information we collect about how you use our Digital Services and when you shop with us
When you shop with us online, browse our Websites or other organizations’ websites where our adverts are shown, or use our Digital Services, we may collect:
Information about any devices you have used (including the manufacturer, model and operating system, IP address, browser type and mobile device identifiers);
Cookies and information about your online browsing behavior and history on our Digital Services, your location, and information about when you click on one of our adverts (including those shown on other organizations’ websites);
Details of your purchases with or through us;
Information that you provide to us by using our Digital Services, including any photos you have uploaded on our web and mobile platforms and applications;
Information contained in and records of communications between us, including recordings of telephone calls when you contact us and instant messaging applications;
Information about your preferences in connection with our Digital Services, for the purposes of enhancing and personalizing your experience on our Digital Services;
Please note that if you register an account online with us, we will be able to link the information collected from you before registration (such as your online browsing behavior) to your account and future information that we collect after registration.
When you place an order we need your contact and payment information to enable us to take payment and fulfil your order. You can browse our website without providing us with any of this information. When you want to place an order via the website, we ask you to login or register so you can open a customer profile and upload and save images, save your browsing information and your preferences and retrieve them from any of your devices.
We ask for information (for example your tastes in colour and style, the size of your house) to better guide you in the viewing of our offering and use of our services.
You may also provide us with personal information via our forums, product questions and reviews, customer support video chat, survey responses or competition entries.
We will ask for or collect your personal information when you use our customer support services, including telephone support, instant messaging and video chats.
We ask for your permission to send you marketing and promotional material via post, telephone, email and SMS so that we can send you free gifts, discount vouchers, invitations to events, special offers and other marketing material that we believe may be of interest to you. If you give permission, you will be able to withdraw it at any time:
by using the unsubscribe link in each communication we send out which will opt you out of receiving either marketing emails or SMS messages, as applicable;
Please note that, even if you choose not to receive this marketing information, we may still use your personal information to provide you with important services communications, including communications in relation to any orders you submit or products you purchase. We may also offer you the opportunity to indicate the specific types of marketing communications you are particularly interested in receiving from us; where possible, we will tailor the communications you receive to reflect your choices, but we may send you other communications that may be of interest to you. If you are a PAKTAMEER Club member, please note that by opting out of marketing communications from us, you will also opt-out of receiving PAKTAMEER Club communications.
carry out our obligations under any contracts entered into between you and us for example, we will use your payment details and delivery address to process and fulfil your order(s), and to communicate with you about your order for a service or product;
Contractual necessity – we use your personal information in order to meet our obligations under our contract with you (for example, to deliver a product you have ordered).
administer your membership to any membership scheme we provide (including membership of the B&Q Club); for example, we will keep a record of your membership and use your details to ensure you receive the benefits of that membership;
Legitimate interests – we use your personal information to manage our relationship and to administer your membership of our membership schemes so that you can make best use of them.
in the event that you do not complete your registration or order, we may use any contact information you have provided us to follow up on your partial registration or order;
Legitimate interests – we use your personal information in order to remind you of your partial registration or order and so that you can (if you wish) complete the registration or order.
communicate with you about your order for a product or service
Contractual necessity – we use your personal information in order to meet our obligations under our contract with you (for example, to deliver a product you have ordered). We use feedback from customers as part of improving our products and services.
contact you about leaving a review on a product or service or providing feedback once your order has been completed or the service has been provided;
Legitimate interests – we use your personal information to contact you so that we can ask you to provide feedback on the product or service you have ordered.
notify you about changes to our services and to otherwise communicate with you. For example, we will use your contact details in order to respond to any queries that you submit to us;
Legitimate interests – we use your personal information to keep you up to date with information about our services, and to respond to your queries.
send you information about products and services, including free gifts, special offers and discounts;
Legitimate interests – we use your personal information to send you this information. In some cases (such as where we’re required to do so by law) we will also ask for your consent before sending you this information.
review your past purchases and viewing history on our website to provide you with special offers or to tailor your experience online;
Legitimate interests – we use your personal information to provide you with these offers and to tailor your experience when using our online services.
help us review, develop and improve the products and services we offer, including our Digital Services. For example, calls to our contact centres may be monitored and/or recorded for quality control and training purposes. If you raise a query (for example about a product or about our service) while we still hold a recording of your call, and we can investigate or answer your query by referring back to this call, we may do so. This may mean that your call recording will be held until your query has been resolved;
Legitimate interests – we use your personal information to help us deliver the best quality of service to you and our other customers.
monitor details of your visits to our Digital Services, including page views, for business and data analysis purposes and to ascertain the products, services, promotions, special offers and discounts that are likely to be of particular interest to you and to use this to send tailored marketing information to you (where we are permitted to do so). For instance, if you browse pages of our Digital Services in relation to a particular category of product, we may use this information to send you marketing communications about that category of product;
Legitimate interests – we use your personal information to (i) help us deliver the best quality of service to you and our other customers; and (ii) provide you with tailored advertising and to tailor your experience when using our Digital Services.
improve and measure the effectiveness of our marketing communications, including online advertising. We also share cookie and other data with entities such as Google and Facebook in order to make our advertising more relevant to you. We require any such third parties to treat your personal information as fully confidential and to fully comply with all applicable data protection legislation;
Legitimate interests – we use your personal information to help us understand the effectiveness of our advertising and to make sure you see adverts that are most relevant to you.
provide, enhance and personalise your experience on our Digital Services;
Legitimate interests – we use your personal information to deliver you a tailored experience when using our digital services.
carry out security checks to protect against fraudulent transactions and to prevent and detect criminal activity;
Legitimate interests – we use your personal information to protect against unlawful activities. In some cases we may also be under a legal obligation to disclose your personal information (for example, to law enforcement agencies).
Legitimate interests – we use your personal information to address any claims that are made against us. In some cases we may also be under a legal obligation to disclose your personal information (for example, in connection with legal proceedings).
Legal proceedings – Where the personal information constitutes special categories of personal data (for instance, health information), we will process the information on the basis that it is necessary for the establishment, exercise or defence of legal claims (as the case may be)
in order to comply with any legal obligation (including in connection with a court order);
Compliance with legal obligation – we process your personal information in order for us to comply with our legal obligations.
In order to enforce or apply our Digital Services Ts&Cs, Terms and Conditions of Sale, Supply & Install Terms or other agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates)), or to protect our rights, property or safety or those of our customers, employees or other third parties.
Legitimate Interests – we process your personal information in order to conduct and manage our business
Our Digital Services are not intended for children and we do not knowingly collect data relating to children.
We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.
You have the right to ask us to:
Confirm what personal information we hold about you and provide you with a copy of that data;
Correct any personal information that is inaccurate;
Remove your personal information where there is no good reason for us to continue to hold that data;
Temporarily stop using your personal information if you are questioning our right to use that data and in other circumstances where that right is applicable;
Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold that data e.g. to support a product warranty;
Stop using your personal information to send you marketing materials such as our catalogue, marketing email, discounts or vouchers.
Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you
Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.
We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.
The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.
It is important for you to protect against unauthorized access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet café.
At PAKTAMEER, we recognize and respect the importance of protecting the privacy of our customers.
We collect personal information about you from a variety of sources, including from you directly e.g. when you contact us or sign up for an account, information we generate about you in the course of our relationship with you and information we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law).
The categories of information that we may collect directly from you include the following:
Personal details e.g. name;
Contact details e.g. phone number, email address, postal address or mobile number;
Account details e.g. username and password;
Communications e.g. when you participate in message boards or forums, participate in polls or surveys, write a review or contact us with a question, comment or request;
Job details e.g. what work you need carried out on a property;
Questions e.g. When you ask from us or tradesman.
The categories of information that we may collect directly from you include the following:
Personal details e.g. date of birth
ID documents e.g. drivers licence or CNIC card
Proof of ability e.g. skill based questionnaires, Gas Safe registration, plumbing qualifications, evidence of work done etc.
Payment details; Charging monthly for staying onboard with Paktameer.
The following are examples of the other categories of information that we may collect:
Technical information collected from your computer or mobile device e.g. your IP address, browser type, operating system;
Information about your usage of our Websites and Apps e.g. the pages you visit when using the Services, the search terms you enter on the Services, how often you use the Services, and the pages you access before and after accessing the Services;
Information that we generate as a result of your use of the Services e.g. our understanding of your interests as a result of your use of the Services and whether you are a regular or occasional user of the Services;
Recordings of calls you have with our customer service agents
The following are examples of the categories of information we may collect from other sources:
Personal details e.g. name;
Business details e.g. Trading name, legal name, directors;
Contact details e.g. phone number, email address, postal address or mobile number;
Details about advertising preferences e.g. products purchased, interaction with advertisements online;
Publically available background information e.g. bad press or reviews on other sites about Trade Professionals applying to join or existing Trade Professionals;
Unsolicited complaints from 3rd parties about Trade Professionals;
Technical information about the delivery of emails, sms and push notifications
We may use your personal information for the following purposes:
We use your identification information, e.g. username and password, to verify your identity when you access and use our Services and to ensure the security of your personal information. This is so we can comply with our contractual obligations to you.
We process your personal information to provide the Services you have requested. This is so we can comply with our contractual obligations to you. Improving our Services
We analyse information about how you use our Services to provide an improved experience for the users of all our Services, including product testing, site analytics, call recordings and surveys. It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our Services and improve them.
We analyse the information to detect fraudulent activity including but not limited to: creating new accounts for banned users and posting fake feedback. It is in our legitimate business interests to use the information provided to us for this purpose, so we can keep the service safe for all of our users.
We may use your personal information when we communicate with you, for example if we are providing information about changes to our terms and conditions or if you contact us with questions. It is in our legitimate interests that we are able to provide you with appropriate responses and provide you with notices about our Services.
We may use your personal information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalise the marketing messages we send to you. It is in our legitimate interest to provide you with more relevant and interesting advertising messages. Where necessary, we will obtain your consent before sending such marketing messages.
We may use your personal information to exercise our legal rights where it is necessary to do so, for example to detect, prevent and respond to fraud claims, intellectual property infringement claims or violations of law or our Terms & Conditions.
We may process your personal information to, for example, carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law.
When you use our Services, we may use your personal information to improve your experience of our Services, such as by providing interactive or personalised elements on our Services and providing you with content based on your interests;
We may share your personal information with third parties under the following circumstances:
Your username will be shown publicly on your job page as well as to Trade Professionals people who may be suitable for your job. The approximate location of the job, job title, description and photos will also be displayed but these elements are usually not deemed to be personal information.
We will share the name and phone number of the Job Poster with the shortlisted Trade Professional and the name and phone number of the shortlisted Trade Professional with the Job Poster.
In the event of a dispute, we will share the Trade Professional’s address with the Job Poster on demand and, at our absolute discretion, we may share other relevant information where we are legally permitted.
Every Trade account has a public profile page which is displayed in search results to help generate interest from potential customers. The information we display on this page includes but is not limited to: username, company name, trading name, working area, feedback, company information, trades, photographs and other information that you may provide us with. These elements are usually not deemed to be personal information.
We may share your personal information with our service providers and business partners that perform marketing services and other business operations for us for the purposes set forth above. For example, we may partner with companies to process secure payments, fulfill orders, optimise services, serve online behavioral advertising, send newsletters and marketing messages, send support email, communicate via messaging services, and analyse information.
These service providers and business partners may include advertising agencies and fraud prevention agencies which will use your personal information only in the ways described in this policy.
We may share your personal information with law enforcement agencies, courts, other government authorities or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
We may share your personal information with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to obligate the entity to which we transfer your personal information to use it in a manner that is consistent with this Privacy Notice.
You have certain rights regarding the personal information we hold about you, subject to local law. These may include the rights to access, correct, delete, restrict or object to our use of, or receive a portable copy in a usable electronic format of your personal information. You also may have a right to lodge a complaint with your local data protection or privacy regulator.
We encourage you to contact us at the contact information set forth below to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Where you have provided your consent to any use of your personal information, you can withdraw this consent at any time.
Please note that we may require additional information from you in order to honour your requests.
If you would like to discuss or exercise any rights you may have under law, please contact us at the contact information set forth below.
We implement physical, technical, and organisational security measures designed to safeguard the personal information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your personal information. We evaluate and update these measures on a regular basis. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.
We retain your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations e.g. UK tax legislation requires us to hold information for a minimum of 6 years. We may also retain records to investigate or defend against potential legal claims. We will also retain information on all Trade Professionals to help us prevent fraudulent activity e.g. trying to trying to open multiple accounts.